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| Inntel
are a busy Hotel and Conference booking agency
in Colchester, Essex offering their services
to corporate clients. eCommerce is becoming
more and more important to Inntel to allow
them to offer cost improvements and increased
choice to their diverse range of clients. |
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Normalised
offer Inntel a flexible consultancy and support
service that offers a “virtual” IT department when
they need it. Inntel can call on Normalised to provide
support for their internal Database, eCommerce and
eMail systems while knowing that they are only paying
for the service when they need it.
Inntel also maintain a “wish list” of alterations
requested to their system both from clients and
staff, when enough items are on the list, Normalised
can carry out the enhancements in one batch, allowing
greater cost savings.
Sue Burgess, Operations Manager at Inntel comments
….
'Having worked with Normalised for several years
we find their up-to-the minute knowledge of new
products & services invaluable - I am sure we wouldn't
get this knowledge by only using our in house I.T.
Department' |
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Inntel’s
IT system is based around Microsoft server technologies.
SQL 2000 is used to manage their database which
has recently been migrated from SQL 6.5. A key advantage
of SQL 2000 is the ability to analyse operational
data using OLAP(Online Analytical Processing) allowing
Inntel to identify trends that can be used to increase
efficiency to clients, while offering key information
when negotiating with suppliers.
A bespoke Microsoft Visual Basic application offers
Inntel a flexible and fast interface for their fifty
internal staff, while an ASP and COM based web site
offers a flexible “Extranet” to their clients.
Microsoft Exchange is used for communication and
group working allowing both remote and office based
users to share calendars and company information
where ever they are. |
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